Privacy Policy

When you use Entre Cielos services, notably those available on the website, mobile site, and mobile apps, Entre Cielos, who is responsible for handling data, may collect and process your personal data. 

Entre Cielos is a member company of the group ENTRE CIELOS JOURNEYS.

DATA PROTECTION

Entre Cielos (Guardiavieja 1998, 5509 Vistalba, Mendoza, Argentina) is committed to adhering to the regulations concerning the privacy and data security of their passengers, loyalty program members, prospects and users of their websites, mobile sites and mobile apps. All data collected through the Entre Cielos website is processed in accordance with all local legislation and the terms laid out in the revised version of the General Data Protection Act (EU regulation 2016/679) or "GDPR".

To ensure the proper application of these regulations, Entre Cielos has put in place appropriate internal procedures to raise awareness amongst its employees and ensure the regulations are correctly implemented within the organization.

HOW IS ENTRE CIELOS COMMITTED TO PROTECTING MY DATA?

Entre Cielos is committed to ensuring a high level of data protection for its customers, prospects, users of its website, mobile site and mobile apps and all other persons whose data it processes. 

Entre Cielos is committed to respecting the regulations that apply to all the data it processes. More specifically, Entre Cielos commits in particular to the following principles:

• Your personal data is processed lawfully, fairly and in a transparent manner (lawfulness, fairness and transparency).
• Your personal data is collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation).
• Your personal details kept in a form which permits the identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation).
• Your personal data is accurate, kept up to date, and every reasonable step is taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay (accuracy).

Entre Cielos has put in place appropriate technical and organizational measures in order to ensure a sufficiently high level of security in relation to the inherent risk involved in data processing, to meet regulatory demands and to protect the rights and the data of the people concerned from the moment the data is collected. 

Moreover, Entre Cielos contractually requires that its subcontractors (service providers, suppliers, etc.) implement the same level of data protection. 

Finally, Entre Cielos is committed to adhering to all other principles related to data protection, and more specifically, pertaining to users' rights, the duration of time that data is stored, as well as obligations regarding the transfer of personal data. 

HOW DOES ENTRE CIELOS USE THE DATA IT COLLECTS?

1. How we collect your data

When you use Entre Cielos online services, we receive your data through different channels and more specifically on our websites, our mobile sites and mobile apps, whilst you are browsing, buying or booking online, when you complete an online form, when you sign up to the newsletter, when you apply for a job position, when you post comments on our social media, when you make contact with Entre Cielos or when you send your data to us in any other way. 

2. Purpose for data processing and legal grounds

 Your personal data is primarily used to enable you book and purchase accommodation and our services and for us to provide specific services: transportation, market research, creating customer loyalty, activities, sales information, satisfaction surveys, organizing competitions, new products and services designed to improve customer experience, statistical surveys, recruitment, customer service, handling customer requests and/or complaints.

In addition to instances where we received consent from you (notably to communicate personalized offers with you), it is necessary for us to collect your data for the aforementioned purposes:

• To enable the fulfillment of the contract
• To comply with a legal obligation
• For legitimate purposes in the interest of Entre Cielos (to develop new services and products, improve the loyalty programs, improve customer services...).

More specifically, your data will be used:

• To allow you to benefit from services available on the Entre Cielos website, mobile site and mobile apps: creation of user accounts, e-newsletters, managing reservations, assistance and claims, managing loyalty programs, etc.
• To provide a seamless browsing experience on our websites,
• To ensure that the information, notifications, promotions, and other services we provide are suited to your interests,
• To be enriched by sharing some information with certain business partners to improve our understanding of your interests so that we can inform you of our latest deals and other forms of personalized services (subject to your prior authorization when requested and with respect to your right to unsubscribe at any time, in accordance with the regulations regarding marketing activities),
• To complete administrative formalities, prevent unpaid bills, and combat fraud.

FOR HOW LONG IS MY DATA STORED?

Entre Cielos is committed to storing your personal data no longer than necessary for the purpose for which it was processed. Furthermore, Entre Cielos stores your personal data in accordance with the retention period imposed by current regulations.

This retention period depends on the purpose for which the data is being processed by Entre Cielos and takes into account regulations which impose a specific retention period for certain categories of data and possible time limits.

WHO USES THE PERSONAL DATA COLLECTED BY ENTRE CIELOS?

1. Who may use your data

Personal data collected on the Entre Cielos website, mobile site and mobile apps may be communicated to authorized Entre Cielos personnel, its partners (, accredited travel agents, transportation companies, car rental companies, hotels, credit card providers, etc.) or to providers of other related services, in order to carry out the services as outlined above.

Please note that in these specific cases, Entre Cielos requires its subcontractors (service providers, suppliers, etc.) to implement strict confidentiality and data protection policies.

As outlined by international laws and regulations, Entre Cielos, as well as any other company, may be required to communicate personal data to authorized local authorities (police, etc.) to the national authorities. For example, this may be necessary in order to complete required immigration formalities etc.


2. Data transfer outside the European Union

Entre Cielos guarantees a high level of data protection in compliance with the GDPR, whenever your personal data is processed by a service provider outside the European Economic Area and whose country is not considered by the European Commission to implement a sufficient level of protection.
HOW CAN I EXERCISE MY PRIVACY RIGHTS?
You have the right to view, change, delete, or contest any data pertaining to you, as well as to limit, withdraw and refuse the transmission of your personal data.

Furthermore, you have the legal right to decide what happens to your personal data in the case of death.

Moreover, any person under the age of 16 at the time the personal data was collected may request that the data be deleted at the earliest opportunity.

Requests to exercise this right must be addressed to:
 Entre Cielos
 Guardiavieja 1998
 5509 Vistalba
 Mendoza
 Argentina
E-mail address: hotel@entrecielos.com

Please provide details including your full name and e-mail address in order for us to be able to identify you, as well as any other relevant information to confirm your identity.

If you no longer wish to receive the Entre Cielos newsletter by e-mail, you can use the unsubscribe link located at the bottom of each message.

As stipulated by Argentine and international laws and regulations, failure to provide data or providing incorrect data may result in you being excluded from services provided by Entre Cielos in which case Entre Cielos cannot be held responsible.

HOW ARE ENTRE CIELOS ONLINE SERVICES CONNECTED TO SOCIAL MEDIA AND MY MOBILE DEVICES?

Entre Cielos seeks to continuously improve its electronic services to facilitate access to its customers, potential customers and visitors. The Entre Cielos website (and mobile site) notably provides 24-hour access to online booking.

To simplify the process of creating and connecting to your Entre Cielos account, you can link your Entre Cielos account to most social media sites. By agreeing to share some personal data, listed on the account authorization page for each social media site, you can optimize your experience on the Entre Cielos website. If desired, you can unlink your Entre Cielos and social media accounts at any time.

COOKIES

In a continued effort to improve the services offered on the website and meet customer expectations, Entre Cielos may use “cookies.” These are text files used to identify customers’ devices when accessing Entre Cielos services.

The storage of cookies or tracers on your device (desktop computer, tablet, smartphone, etc.) allows Entre Cielos to gather information and personal data. Depending on the settings on your device, cookies permit the following:

• Cookies enable you to use the major features on the Entre Cielos website.
• They help us improve our website and detect any bugs you may encounter.
• They enable us to remember your choices and preferences and personalize your user interface.
• They allow us to gather statistics in order to manage traffic to the website and the use of different sections of the Entre Cielos website (visited pages, navigation habits of the user) which allow us to improve the user experience on the website and the services we offer you.
• They enable us to track the effectiveness of our marketing campaigns by counting and analyzing the number of sales and clicks associated with our marketing investments.
• They show us the content of pages you view, your product and service searches, information you chose to share when registering with other website, pages and websites you visited recently.
• They allow us to share information with other websites in order to display advertising content that is interesting and useful to you.
• They enable us to share information on social media.

Depending on your browser settings concerning the use of cookies, some tracers may be transmitted or read by third parties (advertising companies, communications agencies, etc.) during your visit to the Entre Cielos website.

At any time, you can change your browser settings to manage these cookies. For more information on how Entre Cielos uses cookies, please see our cookie management policy.

IT SECURITY / SECURE TRANSACTIONS

Entre Cielos is committed to ensuring the security and privacy of the personal data that you provide us. We implement all necessary technical and organizational measures, with regards to the nature, impact and context of the personal data that you share with us and the risks involved in processing it, in order to protect your personal data and, more specifically, to prevent any corruption, damage, or unauthorized use by third parties, either through accident or criminal activity. You can therefore book your room or purchase your services on our website with the guarantee that your data is kept confidential and secure.

We provide a secure online payment system using the latest technologies.

Everyone has a part to play in data security and privacy. For this reason, we recommend that you avoid communicating passwords to others, and that you log out of your Entre Cielos and social media accounts (especially if these accounts are linked) and close your browser window when leaving the Entre Cielos website, especially when using a public device to access the internet. This way, other users will not be able to access your personal information.

We strongly advise against communicating any document issued by Entre Cielos that contains your personal details (booking confirmation, etc.) to third parties or posting such documents on social media.

PERSONAL DATA CONCERNING MINORS

Entre Cielos does not gather or process personal data of minors under the age of 16 without prior consent from his or her parents or legal guardian.

If personal data concerning children are gathered via the Entre Cielos website, mobile site or mobile apps, their parents or legal guardian have the right to refuse by writing to the address stated above.

Furthermore, as stated above, any child under the age of 16 at the time the data was collected, may request his or her data to be erased at the earliest opportunity.

LINKS TO OTHER WEBSITES

Several pages on the Entre Cielos website contain links to access the websites of other companies. We recommend that you read the data privacy policies of these non-Entre Cielos websites, as these terms may vary from those on the Entre Cielos website. Entre Cielos is not responsible for the use of your personal data on these external websites.